Privacy Policy

Last Updated: June 5, 2026

ClaritiForms ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. If you do not agree with its terms, do not use the Service.

1. Information We Collect

1.1 Personal Information You Provide

We collect information you voluntarily provide when you:

• Create an account: name, email address, and password (stored as a hashed value).
• Create or edit documents: document content, names of parties, and other information you enter into our templates. This content is processed to generate your document but is encrypted at rest.
• Make a purchase: payment information (credit card numbers, billing address) is collected and processed by Stripe, our payment processor. We do not store full credit card numbers on our servers.
• Contact us: your name, email address, and any information you include in your message.

1.2 Information Collected Automatically

When you visit our site, we automatically collect certain information via cookies and similar technologies:

• Device information (browser type, operating system, IP address);
• Usage data (pages visited, time spent, clicks, referring URL);
• Session data to maintain your logged-in state and preferences.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain the Service;
• To generate the legal documents you request;
• To process payments and manage subscriptions;
• To communicate with you (support requests, account updates, service announcements);
• To improve and personalize your experience;
• To detect, prevent, and address fraud, security, or technical issues;
• To comply with legal obligations.

We do not use your document content for marketing or advertising purposes.

3. Cookie Policy

We use cookies and similar tracking technologies to enhance your experience. Specifically:

• Essential cookies: Required for basic functionality, such as maintaining your login session and remembering your preferences. These cannot be disabled.
• Analytics cookies: We use first-party analytics to understand how visitors interact with our site. This helps us improve usability and performance.
• Third-party cookies: We do not use third-party advertising or tracking cookies.

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Service.

4. Data Storage and Security

Your data is stored on secure servers with industry-standard safeguards. We implement the following security measures:

• Encryption at rest: All personal data and document content are encrypted using AES-256 encryption.
• Encryption in transit: All data transmitted between your browser and our servers is protected by TLS 1.3 (HTTPS).
• Access controls: Access to personal data is restricted to authorized personnel only, on a need-to-know basis.
• PCI compliance: Payment processing is handled by Stripe, which is PCI-DSS compliant.

5. No Sale of Personal Data

ClaritiForms does not sell, rent, or trade your personal information to third parties for any purpose, including marketing or advertising. We only share data as described in this policy or with your explicit consent.

6. When We Share Information

We may share your information in the following limited circumstances:

• Service providers: With trusted third-party providers who help us operate the Service (e.g., Stripe for payment processing, cloud hosting providers). These providers are contractually bound to protect your data and use it only for the agreed purpose.
• Legal compliance: When required by law, court order, or governmental regulation, or to protect our rights, property, or safety.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. You will be notified of any such change.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Specifically:

• Account information: Retained for the duration of your account plus 90 days after account deletion, to allow for recovery if requested.
• Document content: Retained as long as your account is active and for 30 days after account deletion.
• Payment records: Retained for 7 years to comply with tax and accounting obligations (no full credit card numbers are stored).
• Analytics data: Retained for a maximum of 26 months.

8. Your Rights

8.1 General Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request a machine-readable copy of your data.
• Objection: Object to the processing of your data for certain purposes.

To exercise any of these rights, contact us at support@claritiforms.com. We will respond within 30 days.

8.2 CCPA (California Residents)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to delete: You have the right to request deletion of personal information we have collected, subject to certain exceptions.
• Right to opt-out: We do not sell personal information. If this policy changes, we will notify you and provide an opt-out mechanism.
• Non-discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To make a CCPA request, contact support@claritiforms.com. We will verify your identity before processing the request.

8.3 GDPR (UK/EU Users)

If you are located in the United Kingdom or the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

• Lawful basis: We process your data based on (a) your consent, (b) performance of a contract, (c) legal obligations, or (d) legitimate interests.
• Right to restriction: You may request restriction of processing under certain circumstances.
• Right to complain: You have the right to lodge a complaint with your local data protection authority.
• Data transfer: Your data is stored and processed primarily in the United States and Jamaica. We ensure appropriate safeguards are in place for cross-border data transfers.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., legal aid organizations, government agencies). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of the Service after changes take effect constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@claritiforms.com